EXTERNAL SERVICES

Office of the Municipal Mayor

This certification is to certify the action or progress of providing someone or something with an official document attesting to a status.
Office/Division:	Municipal Mayor’s Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Citizens
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Barangay Certification with receipt		Barangay
2. Receipt from Municipal Teasurer’s Office		Municipal Treasurer’s Office
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Client should present his/her barangay certification with receipt to the clerk at Mayor’s Office together with the Receipt for Mayor’s Certification	1.1 Receive the certification from barangay and receipt	₱ 75.00	2 minutes	Mayor’s Clerk
	1.2 Encode and prepare the certification	None	5 minutes	Mayor’s Clerk
	1.3 Sign the certification	None	2 minutes	Municipal Mayor
2. Receive the certification	2.1 Release the certification to client	None	2 minutes	Mayor’s Clerk
	TOTAL	₱ 75.00	11 minutes

Issuance of Mayor's Clearance

The Mayor’s clearance certifies that the individual is a resident of the municipality, of good moral character and is a law-abiding citizen. The clearance is a document usually availed of by individuals seeking employment, scholarship and for any other purpose.
Office/Division:	Municipal Mayor’s Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Police Clearance		PNP Station
2. Receipt		Municipal Treasurer’s Office
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submits all requirements	1.1 Receive and review if the requirements are complete	None	2 minutes	Clerk
	1.2 Encode and prepare the clearance	₱ 105.00 (with Docs Stamp 30.00)	5 minutes	Clerk
	1.3 Sign the clearance	None	2 minutes	Municipal Mayor
2. Receive the clearance	2.1 Release the clearance to client	None	2 minutes	Clerk
	TOTAL	₱ 105.00	11 minutes

Solemnization of Marriage

The Municipal Mayor has the power to solemnize marriage as provided for by R.A. 7160 otherwise knwon as the Local Government Code of 1991.
					Office/Division:	Municipal Mayor’s Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Application for Marriage		Municipal Civil Registry
2. Marriage License		Municipal Civil Registry
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present the requirements	1.1 Verify at the Municipal Civil Registry	None	5 minutes	Clerk
	1.2 Schedule date of marriage	None	2 minutes	Executive Assistant II/ Clerk
	TOTAL	None	7 minutes

Issuance of Affidavit of Loss for Senior Citizen's ID

An affidavit of loss is a document containing all the details regarding the loss, such as the owner’s name, Senior Citizen’s ID number and any other information.
					Office/Division:	Municipal Mayor’s Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Citizens
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Receipt from Municipal Treasurer’s Office and Cedula		Municipal Treasurer’s Office
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Client should present his/her cedula together with the receipt for Affidavit of Loss	1.1 Receive the Cedula and Receipt and Process the Affidavit of Loss	₱ 105.00 (with Docs Stamp 30.00)	5 minutes	Mayor’s Clerk
	1.2 Release the Affidavit of Loss with Mayor’s signature to client	None	3 minutes	Mayor’s Clerk
	TOTAL	₱ 105.00	8 minutes

Request for Municipal Vehicle/Ambulance

In the interest of public service, it is the policy of the municipal government to make municipal vehicle available for the use of the public.
					Office/Division:	Municipal Mayor’s Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Direct Request		Mayor’s Office
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Direct request	1.1 Get the necessary information	None	3 minutes	Executive Assistant II
	1.2 Verify the availability of the vehicle requested	None	3 minutes	Executive Assistant II
	1.3 Record and release Travel Order to the Driver	None	2 minutes	Clerk
	TOTAL	None	8 minutes

OFFICE OF THE MUNICIPAL VICE-MAYOR/ SANGGUNIANG BAYAN/ SECRETARY TO THE SANGGUNIAN

Issuance of Secretary's Fees

The imposition of the Secretary’s fees is a provision of the Municipal Tax Ordinance. Said fee is collected per request for copies of official records and documents within the Office of the Secretary to the Sanggunian.
Office/Division:	Office of the Secretary to the Sanggunian
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	General Public
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Letter Request (depending on the needed document)		Request signed by the proper authorities if working under government or private institutions
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Visit the office to secure the needed documents	1.1 Assess and instruct client to pay the corresponding fees	None	5 minutes	LLSA II
2. Payment of the secretary’s fee to the Office of the Municipal Treasurer	2.1 Receive payment for secretary’s fees and issuance of an official receipt	P105.00 (with Docs Stamp 30.00)	2 minute	Revenue Collection Clerk
3. Present the Official Receipt (OR)	3.1 Release the document as requested	None	3 minutes	LLSA II
	TOTAL	Php 105.00	10 minutes

Issuance of Copies of Ordinances and Resolution

The Office of the Secretary to the Sanggunian ensures that the availability of copy of records of ordinances and resolutions are always available to all citizens of this municipality.
Office/Division:	Office of the Secretary to the Sanggunian
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Barangays, private individuals, business entity and other government departments/agencies
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
None
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Request or inquire for a copy of an ordinance resolution providing the details regarding the intent	1.1 Check the records thru the Local Legislative Records (hard & soft copies) for the availability of the Ordinance or Resolution	None	10 minutes	LLSA II
2. Wait for updates	2.1 Ask for the approval of the Secretary to the SB regarding the request	None	2 minutes	LLSA II
2. Wait for updates	2.2 Print copy of the request Ordinance/ Resolution sealed with the Secretary to the SB and stamped certified true copy	None	10 minutes	LLSA II
3. Payment of the Secretary’s fees to the Office of the Municipal Treasurer	3.1 Receive payment for Secretary’s fees and issuance of Official Receipt	105.00 (with Docs Stamp 30.00)	2 minute	Revenue Collection Clerk
4. Sign a proof of receipt through the record book	4.1 Hand out the record book with the details of the Ordinance/ Resolution as requested and details of the client	None	3 minutes	LLSA II
5. Receive the copy of Ordinance/Resolution	5.1 Release the copy of Ordinance/Resolution	None	3 minutes	LLSA II
	TOTAL	Php 105.00	30 minutes

OFFICE OF THE MUNICIPAL TREASURER

Business Permits

Business Tax are those imposed by a Local Government Unit on the privilege of engaging in business, occupation and other activities within the territorial jurisdiction. The proceeds of these taxes accrue exclusively to the Local Government Unit imposes them, or when provided by law, may be shared with other LGUs. Rate – Graduated tax rate based on Gross sales of the preceding year Payment of Business Taxes may be paid on a quarterly installment within the first 20 days of January, April, July, and October without penalty Time and Manner of payment 25% – Surcharges 2% – Interest per month of the unpaid taxes, fees or charges including surcharge to maximum of 36 months
Office/Division:	Municipal Treasurer’s Office
Classification:	Simple
Type of Transaction:	G2B – Government to Business
Who may avail:	All Taxpayers with business
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Application of Business Permits Taxes and other related transactions.
For Business Permits (New)
1. Barangay Clearance		Barangay Hall
2. Application for Business Permit		Office of the Mayor-Business Permit and Licensing Office
3. Capitalization		Client
4. DTI Cert. of registration for single ownership		DTI
5. Securities & Exchange Commission (SEC)		SEC
6.Community Tax		Municipal Treasurer’s Office-Revenue Collection Clerk
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit all required documents to the BPLO for assessment & verification *Make sure to secure the Order of Payment that will be issued.	1.1 Receive the required documents and check for completeness	Mayor’s Permit Based on local tax Ord	1 day	BPLO/ License Inspector
		Chap: IV AN VII, Sec, 10E
		Police Clearance-PHP100.00
	1.2 Issue Order of Payment if all required documents were given	Sanitary Permit-PHP100.00
		Health Certification-PHP100.00
	1.3 Start processing the request	Business Certificate-PHP150.00
		Fire Safety Inspection-PHP50.00
		Secretarys Fee-PHP75.00
		Garbage Fee-PHP360.00/annum
2. Pay the required fees at the Municipal Treasurer’s Office by showing the Order of Payment.*Make sure to secure Official Receipt that will be issued upon payment	2.1 Accept the payment based on the Order of payment	Weight & Measures-PHP100.00,PHP 175.00 & PHP 250.00		Revenue Collection Clerk
	2.2 Issue the Official Receipt	Sanitary Inspection Fee- depends on the classification of business

		Helper of Establishment-PHP200.00
		Business Tax based on Local Ordinance
		Chapter 3 Art 3
3. Return to the BPLO for the processing and release of the Business Permit	3.1 Check the Official Receipt	Cigarette retailer-198.00/annum		BPLO/ License Inspector
	3.1 Check the Official Receipt	Wine-PHP198.00/annum		Municipal Treasurer
	3.2 Issue the Business Permits to the client	Tuba-PHP198.00/annum		Municipal Mayor
	3.2 Issue the Business Permits to the client	Beer-PHP275.00/annum
	TOTAL	Total Tax Due + Mayor’s Permit on Local Tax Ordinance Chap: IV AN VII, Sec, 10E	1 day
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Application of Business Permits Taxes and other related transactions.
For Business Permits (Renewal)
1. Barangay Clearance		Barangay Hall
2. Application for Business Permit		Office of the Mayor-Business Permit and Licensing Office
3. Gross Sales of preceeding year		BIR
4. Community Tax		Municipal Treasurer’s Office-Revenue Collection Clerk
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit all required documents to the BPLO for assessment & verification *Make sure to secure the Order of Payment that will be issued.	1.1 Receive the required documents and check for completeness	Mayor’s Permit-40%of Business Tax	1 day	BPLO/ License Inspector
		Police Clearance-PHP100.00
	1.2 Issue Order of Payment if all required documents were given	Sanitary Permit-PHP100.00
		Health Certification-PHP100.00
	1.3 Start processing the request	Business Certificate-PHP150.00
		Fire Safety Inspection-PHP50.00
		Secretarys Fee-PHP75.00
		Garbage Fee-PHP360.00/annum
2. Pay the required fees at the Municipal Treasurer’s Office by showing the Order of Payment.*Make sure to secure Official Receipt that will be issued upon payment	2.1 Accept the payment based on the Order of payment	Weight & Measures-PHP80.00,PHP100.00,PHP175.00 & PHP250.00		Revenue Collection Clerk
	2.1 Accept the payment based on the Order of payment	Weight & Measures-PHP80.00,PHP100.00,PHP175.00 & PHP250.00
	2.2 Issue the Official Receipt	Sanitary Inspection Fee- depends on the classification of business

		Helper of Establishment-PHP200.00
		Business Tax based on Local Ordinance
		Chapter 3 Art 3
3. Return to the BPLO for the processing and release of the Business Permit	3.1 Check the Official Receipt	Cigarette retailer-198.00/annum		BPLO/ License Inspector
	3.1 Check the Official Receipt	Wine-PHP198.00/annum		Municipal Treasurer
	3.2 Issue the Business Permits to the client	Tuba-PHP198.00/annum		Municipal Mayor
	3.2 Issue the Business Permits to the client	Beer-PHP275.00/annum
	TOTAL	Total Tax Due + Mayor’s Permit – 40% of Business Tax	1 day

Real Property Taxes

A tax that is based on the value of buildings or land. It is a kind of tax levied by the Local Government on properties and should be paid by property owners. Properties that are taxable includes land, building, improvement on the land and/or the building, and machinery.
Office/Division:	Municipal Treasurer’s Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All Real Property Taxpayers
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Payment of Real Property Tax
1. Previous Official Receipts		Municipal Treasurer’s Office-Revenue Collection Clerk
2. Notice of Assessments		Municipal Assessor’s Office- Assessment Clerk
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present the previous receipt to the Revenue Collection Clerk for assessment & verification	1.1 Receive the required documents and check for completeness	Accrual of Tax – The real property tax for any year shall accrue on the first day of January	1 day	Revenue Collection Clerk
	1.2 Start processing the request	Rate of Tax – 1% of the taxable assessed value of real property- Basic
2. Pay the required fees at the Municipal Treasurer’s Office	2.1 Accept the payment and Issue the Official Receipt	1% of the taxable assessed value of real property – Special Education Fund
		Tax Discount for Advance Prompt Payment:
		A) Advance payment – 20% discount (if paid in full on or before March 13 and without any tax delinquency)
		B) Prompt Payments – 10% discount if paid on time and likewise without delinquencies
		1st Installment – to be due and payable on or before the 31st day of March
		2nd Installment – on or before the 30th day of June
		3rd Installment – on or before the 30th day of September
		4th Installment – on or before the 31st day of December
		Interests on unpaid Real Property Tax:
		Interest of 2% per month on the unpaid amount or a fraction thereof, to a maximum of 36 months or 72%
	TOTAL	Depends upon on the computed tax due of the property	1 day

Motorcab Franchise

Office/Division:	Municipal Treasurer’s Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All Motorcab Operators
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Application for Motorcab Franchise
1. LTO Registration		LTO
2. NSBTODA Endorsement		NSBTODA
3. Community Tax		Municipal Treasurer’s Office-Revenue Collection Clerk
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present the previous receipt to the Revenue Collection Clerk for assessment & verification	1.1 Receive the required documents and check for completeness	Mayor’s Permit – PHP 150.00	1 day	Revenue Collection Clerk
	1.2 Start processing the request	Filing Fee – PHP 50.00
		Annual Franchise Fee – PHP 200.00
2. Pay the required fees at the Municipal Treasurer’s Office	2.1 Accept the payment and Issue the Official Receipt	Police Clearance – PHP 100.00
	2.1 Accept the payment and Issue the Official Receipt	Sticker – PHP 50.00
	TOTAL	PHP 550.00	1 day

Registration of Bicycle

Office/Division:	Municipal Treasurer’s Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All Owners of Bicycle
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
None
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Pay the required fees at the Municipal Treasurer’s Office	1.1 Accept the payment, issue the Official Receipt and give the bicycle sticker	Registration Fee – PHP 125.00	30 minutes	Revenue Collection Clerk
	TOTAL	PHP 125.00	30 minutes

Pot-pot Operator & Driver Permits

Office/Division:	Municipal Treasurer’s Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All Pot-pot Operators & Drivers
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Application of Pot-pot Operator & Driver Permits
1. Barangay Clearance		Barangay Hall
2. Community Tax		Municipal Treasurer’s Office-Revenue Collection Clerk
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit all required documents to the BPLO for assessment & verification *Make sure to secure the Order of Payment that will be issued.	1.1 Receive the required documents and check for completeness	Mayor’s Permit – PHP 150.00	1 day	BPLO/ License Inspector
		Filing Fee – PHP 100.00
		Reg. Fee- PHP 100.00/Unit
	1.2 Issue Order of Payment if all required documents were given	Police Clearance – PHP 100.00
		Health Certificate – PHP 100.00
		Sticker – PHP 50.00
	1.3 start processing the request	Pot-pot I.D.-PHP 30.00

		Penalty for delayed registration- P 150.00, 200.00
2. Pay the required fees at the Municipal Treasurer’s Office by showing the Order of Payment.*Make sure to secure Official Receipt that will be issued upon payment	2.1 Accept the payment based on the Order of payment			Revenue Collection Clerk
	2.2 Issue the Official Receipt
3. Return to the BPLO for the processing and release of the Pot-pot License,sticker & I.D.	3.1 Check the Official Receipt			BPLO/ License Inspector
	3.2 Issue the Pot-pot License, sticker & I.D. to the client			Municipal Treasurer
	TOTAL	PHP 630.00	1 day
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Application of Pot-pot Operator Permits
1. Barangay Clearance		Barangay Hall
2. Community Tax		Municipal Treasurer’s Office-Revenue Collection Clerk
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit all required documents to the BPLO for assessment & verification *Make sure to secure the Order of Payment that will be issued.	1.1 Receive the required documents and check for completeness	Mayor’s Permit – PHP 150.00	1 day	BPLO/ License Inspector
		Filing Fee – PHP 50.00
		Reg. Fee- PHP 100.00/Unit
	1.2 Issue Order of Payment if all required documents were given	Police Clearance – PHP 100.00
		Health Certificate – PHP 100.00
		Sticker – PHP 50.00
	1.3 start processing the request

		Penalty for delayed registration- P 150.00 , 200.00
2. Pay the required fees at the Municipal Treasurer’s Office by showing the Order of Payment.*Make sure to secure Official Receipt that will be issued upon payment	2.1 Accept the payment based on the Order of payment			Revenue Collection Clerk
	2.2 Issue the Official Receipt
3. Return to the BPLO for the processing and release of the Pot-pot License and sticker	3.1 Check the Official Receipt			BPLO/ License Inspector
				Municipal Treasurer
	TOTAL	PHP 550.00	1 day

Slaughter Fees

All hogs and cows to be sold at the Public Market must be slaughtered in the Slaughterhouse in order to protect the city residents from contaminated or diseased meat products.The Treasurer collects fee for every animal slaughtered and consequently sold .
Office/Division:	Municipal Treasurer’s Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All Meat Retailer
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Order of Payment		Municipal Treasurer’s Office-Revenue Collection Clerk
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Pay the required fees at the Municipal Treasurer’s Office by showing the Order of Payment.*Make sure to secure Official Receipt that will be issued upon payment	1.1 Accept the payment based on the Order of payment	Art XXII Mun. Ord	1 day	Revenue Collection Clerk
	1.2 Issue the Official Receipt	1.Permit Fee to slaughter per head:
		Large cattle – PHP 100.00
		Hogs – PHP 50.00
		Goats, sheeps & others – PHP 50.00
		2.Ante-mortem fee per head:
		Large cattle – PHP 50.00
		Hogs – PHP 30.00
		Goats,sheeps & others – PHP 20.00
		3.Post-mortem fee per head:
		Large cattle – PHP 50.00
		Hogs – PHP 30.00
		Goats,sheeps & others – PHP 20.00
		4.Post-mortem fee per head for home consumption:
		Large cattle – PHP 50.00
		Hogs – PHP 30.00
		Goats,sheeps & others – PHP 30.00
		5.Post-mortem fee per kilo for public consumption:
		Large cattle – PHP 2.00
		Hogs – PHP 1.50
		Goats,sheeps & others – PHP 1.50
	TOTAL	Permit fee depends upon on the number of the animals slaughtered	1 day

Burial Fees

Public Cemetery is open to all bonafide residents and non residents regardless of religion, nationality, and race. A dead body or remains shall be buried by securing Burial Permits, Certificate of Death, a Lease Contract Agreement to be paid to the Office of the Municipal Treasurer.
Office/Division:	Municipal Treasurer’s Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Death Certificate		Local Civil Registrar – Local Civil Registry Clerk
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present the death certificate to the Revenue Collection Clerk for assessment & verification	1.1 Receive the required documents and check for completeness	Death Certification-PHP 100.00	1 day	Revenue Collection Clerk
		Burial Permit-PHP 500.00
	1.2 Start processing the request	Lease of lot of Municipal Cemetery:
		PHP5,000.00 for 3 years
If the remains will be buried in the Municipal Cemetery they must apply for lease of lot.		Re-enter of remains -PHP 400.00
		Dis-enter of remains-PHP 400.00
Enter, Dis-enter of cadaver
Enter, Dis-enter of cadaver
2. Pay the required fees at the Municipal Treasurer’s Office	2.1 Accept the payment and Issue the Official Receipt
					TOTAL	PHP 6,400.00	1 day

Releasing of Checks

A Check is a written, dated, and signed instrument that directs a bank to pay a specific sum of money to the bearer. The person or entity writing the check is known as the payor or drawer, while the person to whom the check is written is the payee. The drawee, on the other hand, is the bank on which the check is drawn. It is another way to instruct the bank to transfer funds from the payor’s account to the payee or the payee’s account.
Office/Division:	Municipal Treasurer’s Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Business Entrepreneur whether individual, partnership or corporation
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
For Purchases of Supplies, Materials, Equipment, Services, etc.
1. Official Receipt , Sales Invoice or Collection receipts, whichever applicable		Business Entrepreneur whether individual, partnership or corporation
2. Authority to process/claim in his/her behalf		Business Entrepreneur whether individual, partnership or corporation
3. Government Issued Identification Card		Business Entrepreneur whether individual, partnership or corporation
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Bring either Official Receipt,Sales Invoice or Collection receipt, whichever is applicable	1.1 Verify the name of the receipt, see to it that same name in the payee of the check	None	10 minutes	Victoria Fulache – Municipal Treasurer / MTO Staff
2. Authorization Letter from the business entity authorizing his/her to claim the check and Government issued ID’S	2.1 Verify the reliablity of the document	None	10 minutes	Victoria Fulache – Municipal Treasurer / MTO Staff
3. Issuance of Official Receipt,Sales Invoice or Collection receipts	3.1 Validate as to the details of the transaction and the amount	None	30 minutes	Client
4. Sign box D of the Disbursement voucher as proof of receipt of the check	4.1 Validate Disbursement voucher was duly acknowledged and signed	None	5 minutes	Client
5. Sign the check register or logbook for monitoring purposes and the date of release	5.1 Validate the check register of logbook was duly acknowledged	None	5 minutes	Client
	TOTAL	None	1 hour
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
For Individual Claims (Travel Expenses, Financial Assistance, etc.)
1. Government Issued Identification Card		Individual Client
2. Community Tax Certificate, if applicable		Individual Client
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present Government Issued Identification Card	1.1 Validate Government Issued ID’s	None	30 minutes	Victoria Fulache – Municipal Treasurer / MTO Staff
2. Present Community Tax Certificate	2.1 Validate Community Tax issuance	None
3. Sign box D of the Disbursement voucher as proof of receipt of the check	3.1 Validate Disbursement voucher was duly acknowledged and signed	None	5 minutes	Client
4. Sign the check register or logbook for monitoring purposes and the date of release	4.1 Validate Disbursement voucher was duly acknowledged and signed	None	5 minutes	Client
	TOTAL	None	40 minutes

OFFICE OF THE MUNICIPAL CIVIL REGISTRAR

Registration of Birth (Timely)

Under Act No. 3753, A civil register is established for recording the civil status of persons including the birth of a child.
Office/Division:	Local Civil Registry Office
Classification:	Complex
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Client
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Marriage Certificate of Parents		1. Local Civil Registry Office of the municipality where marriage was celebrated
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to the MCR and verbalize the request for registration of birth	1.1 The LCRO clerk interviews and gather data or facts of birth	None	15 minutes	Registry Clerk
2. Present the Marriage Certification of parents to the clerk as basis for registering the child as legitimate	2.1 Accept and examines the presented document as to its authenticity	None	5 minutes	Registry Clerk
3. Provide the necessary information to the civil registry clerk for entry into the Certificate of Live Birth	3.1 Type and encode all the data gathered from the informant to the Certificate of Live Birth	None	15 minutes	Registry Clerk
4. Review the data as entered in the Certificate of Live Birth for any error or discrepancy	4.1 Assign registry number and register the Certificate of Live Birth after affixing the requested signature	None	5 minutes	Registry Clerk/ Municipal Civil Registrar
5. Accept the registrant’s copy of the registered Certificate of Live Birth	5.1 Release the duly registered Certificate of Live Birth to the client	None	1 minute	Registry Clerk

Registration of Marriage (Timely)

Under Act No. 3753, A civil register is established for recording the civil status of persons including marriage of a person
Office/Division:	Local Civil Registry Office
Classification:	Complex
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Client
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Cetificate of Marriage duly signed by the Contracting parties, Solemnizing Officer and Witnesses		1. Office of the Solemnizing Officer (ie., Mayor’s Office, Trial Court, Religious Institution/s)
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to the MCR and verbalize the request for registration of marriage and present the Certificate of marriage	1.1 The LCRO clerk reviews and examines the Certificate of Marriage as to its correctness of entries and spelling	None	5 minutes	Registry Clerk
2. Wait for the issuance of the duly registered Certificate of Marriage	2.1 Assign registry number and register the Certificate of Marriage after affixing the requested signature	None	5 minutes	Registry Clerk/ Municipal Civil Registrar
3. Accept the registrant’s copy of the registered Certificate of Marriage	3.1 Release the duly registered Certificate of Marriage to the client	None	1 minute	Registry Clerk
	TOTAL	None	11 minutes

Registration of Death (Timely)

Under Act No. 3753, A civil register is established for recording the civil status of persons including the death of a person.
Office/Division:	Local Civil Registry Office
Classification:	Complex
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Client
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Information Sheet of the Deceased		1. Local Civil Registry Office for entry of the cause of death before the RHU
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to the MCR and verbalize the request for registration of Marriage and present the Death Information Sheet	1.1 The LCRO clerk reviews the client to generate information on the facts of death and encodes the data in the Certificate of Death	None	20 minutes	Registry Clerk
2. Proceed to the Treasurer’s Office for payment of the Burial Permit	2.1 The Revenue Collection Clerk issues Official Receipt for the Burial Permit	500.00	2 minutes	Reveneu Collection Clerk
3. Proceed to the Rural Health Unit for signing of the Certificate of Death by the Municipal Health Officer the Certification of Death	3.1 The Municipal Health Officer affixes his signature on the Certification of Death	None	1 minute	Municipal Health Officer
4. Proceed to the Funeral Parlor for the signing of the Certification by the embalmer of the Death Certificate	4.1 The embalmer of the funeral parlor undertaking funeral services to the deceased affixes his/her signature	None	5 minutes	Licensed Embalmer handling the deceased
5. Return to the RHU for signature by the Municipal Health Officer on the “Reviewed by” portion of the Certificate of Death	5.1 The Municipal Health Officer affixes his signature at the “Reviewed by” portion of the Certificate of death	None	2 minutes	Municipal Health Officer
6. Proceed to the LCR Office for the registration of the Certificate of Death	6.1 Assign registry number and register the Certificate of Death after affixing the required signature	None	5 minutes	Registry Clerk/ Municipal Civil Registrar
7. Accept the registrant’s copy of the registered Certificate of Death	7.1 Release duly registered Certificate of Death to the client	None	1 minute	Registry Clerk
	TOTAL	None	36 minutes

Issuance of Marriage License

The contracting parties shall secure a marriage license from the Local Civil Registry office of the city or municipality where either of the contracting party habitually resides before the solemnization of marriage as provided for by the Family Code

Office/Division:

Local Civil Registry Office

Classification:

Simple

Type of Transaction:

G2C – Government to Citizen

Who may avail:

Clients

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Birth Certificate

LCR Office

2. Cenomar

Phil. Statistics Authority (PSA)

3.Community Tax Certificate

Mun. Treasurer’s Office

4. Parental Consent (for applicant between the ages of 18-21)

LCR Office

5. Parental Advice (for applicant between the ages of 19-25)

LCR Office

6. Pre-Marriage Counseling Certificate

Pre-Marriage Counseling Team

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Proceed to the MCR office and apply upon presentation of the following requirements:

1.1 Examine the documents presented and if compliant proceed with the interview for the data to be entered in the application form

None

15 minutes

Registry Clerk

a. Birth Certificate

b. Community Tax Certificate

1.2 Prepare the application form for marriage license

c. Parental Consent if 18-21 years old

d. Parental Advice if 22-25 years old

2. Proceed to Treasurer’s Office for payment

2.1 Revenue Collection Clerk issues Official receipts to client

Application fee – 200.00

5 minutes

Revenue Collection Clerk

PMC fee – 100.00

3. Review entries in the application form as to its correctness and if in order, contracting shall affix their signatures in the form.

3.2 The Civil Registrar affixes his signature on the application form and advises applicants to undergo Pre-Marriage counseling

None

2 minutes

Municipal Civil Registrar

4. Proceed to Pre Marriage Counseling team (PMT) to undergo counseling

4.1 Pre-Marriage Counseling Team conducts counseling to marriage license applicants

None

1 day

PMC Team

5. Applicants wait for 10 days from the date of application for the issuance of marriage license

5.1 Post the Notice of Marriage License Application for 10 days

None

10 days

Registry Clerk

6. Claim Marriage License at the LCR office after 10 day posting period provided that Pre-marriage counseling has been complied with

6.1 Release of Marriage License to the applicants.

5.00

3 minutes

Municipal Civil Registrar

TOTAL

305.00

11 days & 25 minutes

Issuance of Certifications (Birth, Marriage or Death)

Any interested party may secure a certification of his/her record of birth, marriage or death before the LCR office

Office/Division:

Local Civil Registry Office

Classification:

Simple

Type of Transaction:

G2C – Government to Citizen

Who may avail:

Clients

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Baptismal Certificate

Church

2. Marriage certificate

LCR Office

3. Death Certificate, or

LCR Office

4. Any document showing the facts of birth, marriage or death

Issuing Agency /entity of the document

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Proceed to the MCR office and verbalize request for issuance of certifications of birth, marriage or death

1.1 Verify computer data base and registry books , as to availability of records of birth, marriage or death of document owner as requested by the client

None

10 minutes

Registry Clerk

2. Proceed to treasurer’s Office for payment

2.1 Revenue Collection clerk issues official receipt

100.00

5 minutes

Revenue Collection Clerk

3. Present Official Receipt to the LCR office

3.1 Prepares the Certification and affix the signatures

None

10 minutes

Registry Clerk/ Mun. Civil Registrar

4. Accept the requested certification

4.1 Releases the certification to the client

None

2 minutes

Registry clerk

TOTAL

100.00

27 minutes

Filing of Petition for Correction of Clerical Error (R.A. 9048)

Clerical errors in the Certificate of Live Birth, Certificate of Marriage and Certificate of Death may now be corrected before the Local Civil Registry Office pursuant to R.A. 9048

Office/Division:

Local Civil Registry Office

Classification:

Simple

Type of Transaction:

G2C – Government to Citizen

Who may avail:

Clients

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. PSA copy of birth, marriage or death certificate

Church

2. Baptismal certificate

LCR Office

3. Voter’s I.D. /certification

LCR Office

4. SSS Record

SSS

5. GSIS record

GSIS

6. School record

School

7. Driver’s License

LTO

8. Marriage Certificate/contract

LCR Office or church

9. Any other document to support the petition for correction

Issuing Entity

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Proceed to the MCR office and verbalize the filing of petition for correction of clerical error

1.1 Verify record and provide client with a short briefing on the service and its requirements

None

10 minutes

Registry Clerk

2. Present supporting documents to the receiving clerk for examination

2.1 Verify the documents as to completeness and if in order advise client to proceed to Notary Public for the preparation of the Petition

None

20 minutes

Registry Clerk/ Mun. Civil Registrar

3. Proceed to the Notary Public for the Preparation of the Petition

Notary Public

4. Present the Petition to the LCR office for examination as to its correctness

3.1 Examines the Petition and if found in order advise client to proceed to treasurer’s office for payment of filing fee

None

Registry Clerk/ Mun. Civil Registrar

5. Proceed to Treasurer’s Office for payment of filing fee.

4.1 Revenue collection clerk issues official

1,000.00

5 minutes

Revenue Collection Clerk

6. Present Official Receipt to the LCR office

5.1 Receive the petition filed and post the petition and act on the petition

None

5 days

Mun. Civil Registrar

7. Wait for OCRG approval

6.1 Forwards petition to OCRG for approval

None

6 months

Reg. Clerk/MCR

TOTAL

1000.00

6 months, 5 days & 35 minutes

Application for Legitimation of an Illegitimate Child

Children born out of marriage otherwise known as illegitimate children whose parents at the time of their conception were not disqualified by any impediment to marry each other may be legitimated by subsequent marriage of their parents (Fam. Code)

Office/Division:

Local Civil Registry Office

Classification:

Simple

Type of Transaction:

G2C – Government to Citizen

Who may avail:

Clients

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Copy of birth certificate of the child

LCR Office

2. Marriage certificate of the parents

LCR Office

3. Affidavit of acknowledgement of the child by the father(if not acknowledged yet)

Notary Public

4. Affidavit of Legitimation

Notary Public

5. CENOMAR of parents

PSA

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Proceed to the MCR office and verbalize the application for legitimation

1.1 Verify record and provide client with a short briefing on the service and its requirements

None

10 minutes

Registry Clerk

2. Present supporting documents to the receiving clerk for examination

2.1 Verify the documents as to completeness and if in order advise client to proceed to Treasurer’s office for payment

None

10 minutes

Registry Clerk

3. Proceed to the Treasurer’s Office for payment.

3.1 Revenue collection clerk issues official receipt to the client

100.00

5 minutes

Revenue Collection Clerk

4. Present the Official receipt to LCR Office

4.1 Prepares the annotated copy of the Cert. of Live birth

None

15 minutes

Registry Clerk/ Mun. Civil Registrar

5. Receives copy of the annotated Cert. of Live Birth

5.1 Release copy of the annotated Cert. of Live Birth

None

2 minutes

Registry Clerk/ Mun. Civil Registrar

6. Wait for the SECPA copy of the Annotated document

6.1 Endorses copy of the legitimation for SECPA issuance

None

10 minutes

MCR

TOTAL

100.00

52 minutes

Application for Annotation of Court Orders/Decrees

Court Orders or decrees need to registered and annotated in the affected documents within the possession of the Local Civil Registry Office as provided for under Act No. 3753

Office/Division:

Local Civil Registry Office

Classification:

Simple

Type of Transaction:

G2C – Government to Citizen

Who may avail:

Clients

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Certified True copy of the Court Decision/Order

Issuing Court

2. Entry of Final Judgement

Issuing Court

3. Certificate of Registration in the Book of Court decrees

LCR Office

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Proceed to the MCR office and verbalize the application for annotation of a court order

1.1 Verify record and provide client with a short briefing on the service and its requirements

None

10 minutes

Registry Clerk

2. Present supporting documents to the receiving clerk for examination

2.1 Verify the documents as to completeness and if in order advise client to proceed to Treasurer’s office for payment

None

10 minutes

Registry Clerk

3. Proceed to the Treasurer’s Office for payment.

3.1 Revenue collection clerk issues official receipt to the client

100.00

5 minutes

Revenue Collection Clerk

4. Present the Official receipt to LCR Office

4.1 Prepares the annotated copy of the affected document

None

15 minutes

Registry Clerk/ Mun. Civil Registrar

5. Receives copy of the annotated document pursuant to the court order

5.1 Release copy of the annotated document

None

2 minutes

Registry Clerk/ Mun. Civil Registrar

6. Wait for the SECPA copy of the Annotated document

6.1 Endorses copy of the annotated document affected by a court order

None

10 minutes

MCR

TOTAL

100.00

52 minutes

Application to Use Surname of the Father of an Illegitimate Child

R.A. 9255 provides that Illegitimate Children may be allowed to use the surname of their father if filiation has been expressly recognized by their father through a private handwritten instrument, public instrument

Office/Division:

Local Civil Registry Office

Classification:

Simple

Type of Transaction:

G2C – Government to Citizen

Who may avail:

Clients

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Affidavit of Acknowledgement of the father

Notary Public

2. Affidavit to Use the Surname of the Father (AUSF)

Notary Public

3. Cert. of Live Birth of the child

LCR office

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Proceed to the MCR office and verbalize the applicationto Use the Surname of the father

1.1 Verify record and provide client with a short briefing on the service and its requirements

None

10 minutes

Registry Clerk

2. Present supporting documents to the receiving clerk for examination

2.1 Verify the documents as to completeness and if in order advise client to proceed to Treasurer’s office for payment

None

10 minutes

Registry Clerk

3. Proceed to the Treasurer’s Office for payment.

3.1 Revenue collection clerk issues official receipt to the client

100.00

5 minutes

Revenue Collection Clerk

4. Present the Official receipt to LCR Office

4.1 Prepares the annotated copy of the Certificate of Live Birth bearing the surname of the father

None

15 minutes

Registry Clerk/ Mun. Civil Registrar

5. Receives copy of the annotated document pursuant to the court order

5.1 Release copy of the annotated document

None

2 minutes

Registry Clerk/ Mun. Civil Registrar

6. Wait for the SECPA copy of the Annotated document

6.1 Endorses copy of the annotated document affected by Affidavit to use Surname of the father

None

10 minutes

MCR

TOTAL

100.00

52 minutes

RURAL HEALTH UNIT & WOMEN'S HEALTH CENTER

Consultation/Patients Care Services

Schedule of Consultation: 8:00 AM – 5:00 PM, Monday to Friday
Office/Division:	Rural Health Unit and Women’s Health Center
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Community
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
None
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.To Records Section	1.1 Retrieval of record	None	15 minutes	Medical Clerk
2. To Public Health Nurse/Rural Health Midwife	2.1 Taking of patient’s general data, vital signs and weighing	None	20 minutes	Public Health Nurse/Rural Health Midwife
3. To Municipal Health Officer	3.1 Medical examination proper which involves history taking, physical examination, review of laboratory and ancillary procedures, prescription of necessary drug and medicine	None	20 minutes	Municipal Health Officer/Physician on Duty
	3.2 Advising patient and family	None	20 minutes
	3.3 Accomplishment of patient’s record of treatment and management	None	10 minutes
4. To Public Health Nurse/Rural Health Midwife	4.1 Carrying out of doctor’s orders and proper instruction of patients on medications prescribed by the physician	None	15 minutes	Public Health Nurse/Rural Health Midwife
	TOTAL	None	1 hour and 20 minutes

Issuance of Medical Certificate

Schedule: 8:00 AM – 5:00 PM, Monday to Friday
Office/Division:	Rural Health Unit and Women’s Health Center
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Community
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Urinalysis		RHU
2. Fecalysis		RHU
3. Complete Blood Count		RHU
4.Chest X-ray (as determined by the MHO/Physician)		Hilongos District Hospital
5.ECG (as determined by the MHO/Physician)		Hilongos District Hospital
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.To Records Section	1.1 Retrieval of record	None	15 minutes	Medical clerk
2. To Public Health Nurse/Rural Health Midwife	2.1 Weighing, taking of vital signs, conducting visual acuity test	None	20 minutes	Public Health Nurse/Rural Health Midwife
3. To Municipal Health Officer	3.1 Medical examination proper which involves history taking, physical examination, review of laboratory and ancillary procedures, prescription of necessary drug and medicine	None	20 minutes	Municipal Health Officer/Physician on Duty
4. To Treasurer’s Office to pay the needed medical/medico-legal certificate	4.1 Receives/collects payment and issue official receipt	Php100.00/Medical Certificate Php200.00/Medico-Legal Certificate	15 minutes	Municipal Treasurer
5. To Municipal Health Officer	5.1 Preparation and issuance of medical/medico-legal certificate	None	10 minutes	Municipal Health Officer/Medical Clerk
	5.2 Review and Medical Certificate signing	None	5 minutes	Municipal Health Officer/Physician on Duty
	TOTAL	Php100.00/Medical Certificate Php200.00/Medico-Legal Certificate	1 hour and 25 minutes

Laboratory Services

Schedule: 8:00 AM – 5:00 PM, Monday to Friday
Office/Division:	Rural Health Unit and Women’s Health Center
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Community
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Request form		RHU Laboratory
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. To Treasurer’s Office: To present Laboratory Request and for payment	1.1 Checks request, accepts payment and issue official receipt	CBC – 100.00, U/A – 50.00, S/E – 50.00	15 minutes	Municipal Treasurer
2. To Laboratory to present official receipt and Physician’s request	2.1 Checks Official Receipt and request		5 minutes	Medical Technologist
3. Submission and extraction of specimen. Wait for the laboratory results	3.1 Performance & processing of the requested laboratory examination		CBC-30 mins. U/A-20 mins. S/E-20 mins. Preg.Test-10 mins	Medical Technologist
4. Signs the released logbook upon receipt of result	4.1 Releases laboratory results to patient/representative		5 minutes	Medical Technologist
	TOTAL	Php200.00	1 hour and 45 minutes

Issuance of Sanitary Permit

Schedule: 8:00 AM – 5:00 PM, Monday to Friday
Office/Division:	Rural Health Unit and Women’s Health Center
Classification:	Simple
Type of Transaction:	G2B – Government to Business
Who may avail:	All Vendors, Food Handlers and Business Establishments
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Original receipt indicating Sanitary Permit Fee		Municipal Treasurer’s Office
2. Last year’s Sanitary Permit		Applicant
3. Sanitary Order or Inspection Report		RHU
4. Health Certificate for Food Handlers		RHU
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. To Rural Sanitation Inspector for transaction	1.1 Rural Sanitation Inspector check and review the necessary requirements submitted by the clients for application of Sanitary Permit	None	10 minutes	Rural Sanitation Inspector
2. To Municipal Treasurer’s Office for payment of dues	2.1 Municipal Treasure’s Office collect payments and release official receipt	Php100.00	15 minutes	Municipal Treasurer
3. To Rural Sanitation Inspector and present official receipt	3.1 Rural Sanitation Inspector prepares and releases the Sanitary Permit	None	20 minutes	Rural Sanitation Inspector
	TOTAL	Php100.00	45 minutes

Issuance of Health Certificate

Schedule: 8:00 AM – 5:00 PM, Monday to Friday
Office/Division:	Rural Health Unit and Women’s Health Center
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Community
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Urinalysis		RHU
2. Fecalysis		RHU
3. Complete Blood Count		RHU
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. To Rural Sanitation Inspector for transaction	1.1 Rural Sanitation Inspector check and review the necessary requirements submitted by the clients for application of Health Certificate	None	10 minutes	Rural Sanitation Inspector
2. To Municipal Treasurer’s Office for payment of dues	2.1 Municipal Treasure’s Office collect payments and release official receipt	Php100.00	15 minutes	Municipal Treasurer
3. To Municipal Health Officer for medical examination	3.1 Municipal Health Officer evaluates clients for medical clearance or possible medical management	None	20 minutes	Municipal Health Officer/Physician on Duty
4. To Rural sanitation Inspector and present official receipt	4.1 Rural Sanitation Inspector prepares and releases the Health Certificate	None	20 minutes	Rural Sanitation Inspector
	TOTAL	Php100.00	1 hour and 5 minutes

Prenatal Services

Schedule: 8:00 AM – 5:00 PM, Monday to Friday
Office/Division:	Rural Health Unit and Women’s Health Center
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Pregnant Women
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Mother & Child Book		RHU
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. To Records Section	1.1 Retrieval of record	None	15 minutes	Medical Clerk
2. To Public Health Nurse/Rural Health Midwife	2.1 OB history taking, weighing, and vital signs taking	None	20 minutes	Public Health Nurse/Rural Health Midwife
3. To examination room with the Public Health Nutrse/Rural Health Midwife	3.1 Rural Health Midwife in the examination room do the prenatal examination to the patients. Patients needing further examinations are referred to the Municipal Health Officer for further evaluation and medical management.	None	30 minutes	Public Health Nurse/Rural Health Midwife
	3.2 Rural Health Midwife do the final advice and schedule patient for further follow-up if necessary
	3.3 Patients referred to the Municipal Health Officer are advised and discharged by the MHO.	None	15 minutes	Municipal Health Officer
	TOTAL	None	1 hour and 20 minutes

Immunization Services

Schedule: 8:00 AM – 5:00 PM, Monday to Friday
Office/Division:	Rural Health Unit and Women’s Health Center
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Target Age Group
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Mother & Child Book		RHU
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. To Records Section, asks record and give reference number	1.1 Retrieval of record	None	10 minutes	Medical Clerk
2. To Public Health Nurse/Rural Health Midwife bring along the immunization record or baby’s book	2.1 Public Health Nurse/Rural Health Midwife review the immunization record or baby’s book and add the name of the client to the masterlist	None	5 minutes	Public health Nurse/Rural Health Midwife
3. To Vaccination Area with Public Health Nurse/Rural Health Midwife	3.1 The Public Health Nurse/Rural Health Midwife administer the necessary antigens/vaccines to the client and advise/instruct clients for follow-up.	None	20 minutes	Public Health Nurse/Rural Health Midwife
	TOTAL	None	35 minutes

Dental Services

Schedule: 8:00 AM – 5:00 PM, Monday to Friday
Office/Division:	Rural Health Unit and Women’s Health Center
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Community
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Individual Treatment Record		RHU
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. To Records Section, asks record and give reference number	1.1 Retrieval of record	None	10 minutes	Medical Clerk
	1.2 Ask patients for purpose of consultation and take general data
2. To Public Health Dentist for dental check-up	2.1 Public Health Dentist administers dental care:	None	30 minutes	Public Health Dentist
	a. Examine the patient
	b. Render needed dental care
	c. Give advise and discharge the patient
	TOTAL	None	40 minutes

OFFICE OF THE MUNICIPAL ASSESSOR

Transfer of Real Property Ownership

Sec. 208 of the Local Government Code – Notification of Real Property Ownership – Any person who shall transfer real property ownership to another shall notify the Provincial, City, or Municipal Assessor concerned within sixty (60) days from the date of such transfer. The notification shall include the mode of transfer, the description of property alienated and the name and address of the transferee. In compliance, updated copy of Tax Declaration is issued for taxation purposes, upon transfer of ownership of a particular real property from previous owner to a new owner, based on Land Title and other Legal documents submitted, certifying ownership over property, whether land, building, and machinery. Transfer of ownership can also be done as a result of subdivision or consolidation of a property, based similarly on legal documents submitted.
Office/Division:	Municipal Assessor’s Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Clients
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Registered Deed of Conveyance		Register of Deeds
2. Transfer Fee		Municipal Treasurer’s Office
3. Current Tax Payment		Municipal Treasurer’s Office
4. ECAR (Certificate of Authorizing Registration from BIR)		BIR
5. Approved Subdivision Plan (If Portion)		Geodetic Engineer
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submits the following documents to the office (Registered Deed of Conveyance, Deed of Sale, Extra Judicial Partition/Settlement, Affidavit of Sole Adjudication)	1.1 Preparation of Tax Declaration, Field Appraisal & Assessment Sheet (FAAS)	None	15 minutes	Assessment Clerk/ Municipal Assessor
2. Official Receipt of Current Tax Payment and Transfer Fee	2.1 Submission of prepared Tax Declaration for Approval by the Provincial Assessor	Transfer Fee – 3/8 of 1% of the market Value or Selling Price	1 day	Assessment Clerk/ Municipal Assessor
3. Approved Subdivision Plan (Geodetic Engr.), if only a portion of land is due for Transfer of Ownership	3.1 Prepare Notice of Assessment, Tax Declaration and release to client for payment of real property taxes	None	3 minutes	Assessment Clerk
	TOTAL	Transfer Fee – 3/8 of 1% of the market Value or Selling Price	1 day and 18 minutes

Issuance of Certifications & Certified True Copy of Tax Declaration on File

The Municipal Assessor’s Office provides Certificate of Property Holdings or Certificate of No Property Holding upon the request of the owner or his authorized representatives, any government agency, or private entity. This service allows the taxpayer to obtain a listing of his/her property holdings as reference for payment of taxes and for other legal purposes it may serve.
					Certificate of No Improvement provides proof that a certain parcel of land is vacant upon the request of the owner or his/her authorized representatives. Should there be an improvement or structure thereon, declared on record, the office will certify as to the improvement/s erected on the lot, as per existing database.
The Municipal Assessor’s Office provides Certified True Copy of Tax Declaration upon the request of the owner or his authorized representative, any government agency or private entities, for various reasons, the most common of which are for property transfer-related transactions, as a requirement of BIR, for mortgaged/loan/financial institutions, courts, and any other legal purposes.
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Clients
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Current Tax payment		Municipal Treasurer’s Office
2. Official Receipt		Municipal Treasurer’s Office
3. Document Stamp		BIR
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Request for issuance of Certifications (Land Holdings, Land Improvement, History Tracing, and Certified True Copy of Tax Declaration on file	1.1 Preparation of the Certification Requested (Land Holdings, Land Improvement, History Tracing)	105.00 (with Docs Stamp 30.00)	10 minutes	Assessment Clerk
2. Payment to the Municipal Treasurer’s Office the certification fee & documentary stamp at the BIR	2.1 Prepation of the Certified True Copy of Tax Declaration on file	None	10 minutes	Assessment Clerk
	2.2 Signing of the Certification and Certified True Copy of Tax Declaration on file	None	1 minute	Municipal Assessor
	2.3 Release the requested document to the client	None	1 minute	Assessment Clerk
	TOTAL	105.00	22 minutes

Appraisal of Building & Other Improvements

Both persons acquiring real property or making improvements thereon, and the Municipal Assessor’s Office have the duty to make declaration of real property as provided by the law. This particular service is requested by declarant/owner for the issuance of new tax declaration for his/her newly constructed building and/or newly installed machinery. Reassessment/Reclassification on the other hand are services requested by a property owner for purposes of declaring the predominant use of his/her property.
					Office/Division:	Municipal Assessor’s Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Clients
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Building Permit		Municipal Engineer
2. Building Plan or Certificate of Completion or Occupancy Permit		Municipal Engineer
3. Accomplished Affidavit of Ownership or Sworn Statement of Ownership of the market value of the building or other improvement		Client
4. Ocular inspection of the building		Municipal Assessor/ Assessment Clerk
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Municipal Engineering Office submits copy of the Building Permit application as basis for conducting appraisal of building and other improvement	1.1 Conduct ocular inspection and appraisal of the building and other improvement	None	35 minutes	Assessment Clerk/ Municipal Assessor
2. Client Request for appraisal of building and other improvement	2.1 Computation of the market value and assessed value based on approved schedule of MV from the Province as basis for the real property tax imposition	None	10 minutes	Municipal Assessor
	2.2 Preparation of Tax Declaration, FAAS, & Sworn Statement	None	10 minutes	Municipal Assessor
	2.3 Submission of prepared Tax Declaration, FAAS, & Sworn Statement to the Provincial Assessor’s Office for approval by the Provincial Assessor	None	1 day	Provincial Assessor
	2.4 Prepare the Notice of Assessment, Tax Declaration, Sworn Statement after the approval by the Provincial Assessor and release to the Property Owner for payment at the Municipal Treasurer’s Office	None	5 minutes	Assessment Clerk
	TOTAL	None	1 day and 1 hour

OFFICE OF THE MUNICIPAL ENGINEER

Issuance of Building Permit

A Building Permit is required prior to construction, major repair, or renovation of conversion of any building/ structure owned by government or private entities. The permit becomes null and void if work does not commence within 1 year from the date of such permit or if the building or work is suspended o abandoned at any time after it has been commenced for a period of 120 days. This ssrvice is offered in compliance with the nules and regulation set forth in PD 1096 otherwise known as the National Building Code of the Philippines.
Office/Division:	Municipal Engineering Office
Classification:	Simple/Complex
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Client
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Filled up, signed & Sealed application forms (Building Ancillary Permit Forms)		Municipal Engineering Office
2. Lot Technical Description		Office of Municipal Assessor
3. 5 sets of complete plans, specifications and bill of materials and cost estimates		Architect or Civil Engineer
4.Structural Analysis and Design (for concrete 2-Storey Up)		Architect or Civil Engineer
5. Zoning compliance Certificate/Location Clearance		Office of Municipal Planning and Development Coordinator
6.Fire Evaluation Report		Bureau of Fire Protection
7. Tax Declaration,Latest Tax Receipt ,Proof of Owner (SPA or contract lease if not owner) and Long brown Envelop for the approved Building Permit		Provided by Client
8. Barangay Clearance		Barangay
9. Community Tax Certificate Number / Tax Identification Number		Barangay or Municipal Treasurer office
10. Clearance from other agencies (DPWH, DENR, DOH etc. if any)		DPWH,DENR,DOH
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Ask for requirements	1.1 Provide list of requirements to client/s	Res. Bldg. (cost below 175,000.00)-750	5 minutes	Building Official/Assessment in Charge
2. Submit requirements	2.1 Assess and seggregate submitted requirements	Res. Bldg. (costing above 175,000.00)-based on Actual Project Cost	25 minutes	Building Official/Assessment in Charge
	2.2 Releases approved Building Permit	NONE	5 minutes	Building Official
	TOTAL	Res. Bldg. (cost below 175,000.00) – 750 ; Res. Bldg. (costing above 175,000.00) – based on Actual Project Cost	35 minutes

Issuance of Fencing Permit

A Fencing Permit is required prior to construction, alteration, major repair, or renovation or conversion of any building/structure owned by government or private entities. The permit becomes null and void if work does not commence within 1 year from the date of such permit, or if the building or work is suspended or abandoned at any time after it has been commenced for a period of 120 days. This service is offered in compliance with the rules and regulations set forth in PD 1096 otherwise known as the National Building Code of the Philippines.
Office/Division:	Municipal Engineering Office
Classification:	Simple/Complex
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Client
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Filled up, signed & Sealed application forms		Municipal Engineering Office
2. Lot Technical Description		Office of Municipal Assessor
3. 5 sets of complete plans, specifications and estimated cost		Architect or Civil Engineer
4.Structural Analysis if the fence height is more than 1.80 meter		Architect or Civil Engineer
5. Clearance form other (DPWH, DENR, DOH etc. if any)		DPWH,DENR,DOH
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Ask for requirements	1.1 Provide list of requirements to client/s	NONE	5 min.	Building Official/Assessment in Charge
2. Submit requirements	2.1 Assess and segregate submitted requirements	NONE	25 mins.	Building Official/Assessment in Charge
	2.2 Releases approved Fencing Permit	NONE	5 mins.	Building Official
	TOTAL	None	35 minutes

Issuance of Certificate of Occupancy/Use

An Occupancy Permit is required before any building or structure is used or occupied. It is usually secured after the completion of a structure. It is also required if there is any change in the existing use or occupancy classification of a building, structure or any portion thereof.
					Office/Division:	Municipal Engineering Office
Classification:	Simple/Complex
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Client
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Application of Certificate of Occupancy or use,duly filled out and signed.		Municipal Engineering Office
2. Certificate of Completion,duly filled out and signed and notarized.
3. Fire Safety Inspection Certificate from BFP		Bureau of Fire Protection
4. As built plan with signature from professional
5. Payment of Fees
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Ask for requirements	1.1 Provide list of requirements to client/s	Payments based on National Building Code (NBC) schedule of fees	5 minutes	Building Official/Assessment in Charge
2. Submit requirements	2.1 Assess and seggregate submitted requirements	NONE	15 minutes	Building Official/Assessment in Charge
	2.2 Releases Certificate of Occupancy	NONE	2 minutes	Building Official
	TOTAL	Payments based on National Building Code (NBC) schedule of fees	22 minutes

Issuance of Electrical Reconnection/Relocation Clearance

Office/Division:	Municipal Engineering Office
Classification:	Simple/Complex
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Client
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Notice from LEYECO IV requiring clearance		LEYECO IV Office
2. Official Reciept for Reconnection		Municipal Treasurer office
3. Official Reciept for Relocation		Municipal Treasurer office
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Ask for Certification	1.1 Inspection of Subject Housing if no renovation/remodelling of structure (for relocation/reconnection certification)	NONE	10 minutes	Building Official/Assessment in Charge
	1.2 Payment for relocation fee	350.00	5 minutes	Municipal Treasurer office
	1.3 Payment for reconnection fee	75.00	5 minutes	Municipal Treasurer office
	1.4 Release of Certification	NONE	5 minutes	Building Official/Assessment in Charge
	TOTAL	Relocation – 350.00 / Reconnection – 75.00	25 minutes

Issuance of Electrical Permit/BluePrint/A3 Plans

(Indigenous up to 5 outlets with no aircon and electrical connection)
Office/Division:	Municipal Engineering Office
Classification:	Simple/Complex
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Client
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Filled up electrical permit forms with signed and sealed by Professional Electrical Engineer		Electrical Engineer
2. Certificate of Final Electrical Inspection/Completion
3. Mayor’s Permit		Office of the Mayor
4. Documentary Fee		Municipal Treasurer office
5. Electrical Permit		Office of the Mayor
6. Fire Safety Inspection		Bureau of Fire Protection
7. Barangay Clearance		Barangay
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Ask for requirements	1.1 Provide list of requirements to client/s	P150.00-(signed and sealed by professional electrical engineer)	5 minutes	Building Official/Assessment in Charge
2. Submit requirements	2.1 Assess and seggregate submitted requirements	P75.00-(cert. of final electrical ) P75.00-(inspection/ completion)	15 minutes	Building Official/Assessment in Charge
		P10.00/ outlet plus additional tariff fee
	2.2 Approval of Municipal Engineer	NONE	5 minutes	Municipal Engineer
	TOTAL	310.00	25 minutes

MUNICIPAL PLANNING AND DEVELOPMENT OFFICE

Processing of Location/Zoning Clearance for Residential, Commercial, Industrial

Locational/Zoning Clearance is a pre-requisite documents to be secured from the Planning Office to all application of Building Permits to ensure that the proposed construction conforms with the approved Land Use Plan/Zoning Ordinance of the municipality.
Office/Division:	Municipal Planning & Development Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Applicants for Locational/Zoning Clearance
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Site Development Plan		Civil Engineer/Structural Engineer
2. Location Map		Civil Engineer/Structural Engineer
3. Quantity Estimates		Civil Engineer/Structural Engineer
4. Plans and Specifications		Civil Engineer/Structural Engineer/ Architect
5. Certificate of Lot Title/Latest Tax Declaration of Lot/Proof of Lot Ownership		Municipal Assessor/ Registry of Deeds
6. Latest Tax Receipts		Municipal Treasurer
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Secure application forms and checklist of documentary requirements	1.1 Provide applicaton forms and checklist of documentary requirements	None	5 minutes	Planning Officer/ Zoning Administrator/ Engr. Ricardo M. Renegado, Jr.
2. Submit duly notarized application forms together with the required supporting documents	2.1 Receive and validate duly notarized application forms together with the required supporting documents	None	15 minutes	MPDO Staff
3. Request and schedule for ocular inspection of the proposed site	3.1 Conduct ocular inspection and verify the actual and proposed land use of the site	None	4 hours	Planning Officer/ Zoning Administrator/ Engr. Ricardo M. Renegado, Jr.
4. Request for Order of Payment	4.1 Issue order of payment to the applicant	Filing Fees:	5 minutes	Planning Officer/ Zoning Administrator/ Engr. Ricardo M. Renegado, Jr.
4. Request for Order of Payment	4.1 Issue order of payment to the applicant	A. Single residential structure attached or detached
		1. ₱ 100,000 and below – ₱200.00
		2. Over ₱ 100,000 to ₱200,000 – ₱300.00
		3. Over ₱200,000 – 400+1/10 of 1% in excess of ₱200,000
		B. Apartments/ Townhouses
		1. ₱ 500,000 and below – ₱750.00
		2. Over ₱500,000 – ₱1,000.00
		3. Over ₱2 million – 1500+1/10 of 1% of cost in excess of ₱2 million regardless on the number of doors
		C. Dormitories
		1. ₱2 million and below – ₱2,000.00
		2. Over ₱2 million – 2500+1/10 of 1% of cost in excess of ₱2 million regardless on the number of doors
		D. Institutional
		1. Below ₱2 million – ₱2,000.00
		2. Over ₱2 million – 2000+1/10 of 1% of cost in excess of ₱2 million
		E. Commercial, Industrial and Agro-industrial
		1. Below ₱100,000 – ₱750.00
		2. Over ₱100,000 to ₱500,000 – ₱1,000.00
		3. Over ₱500,000 to ₱1 million – ₱1,500.00
		4. Over ₱1 million to ₱2 million – ₱2,000.00
		5. Over ₱2 million – 3000+1/10 of 1% of cost in excess of ₱2 million
		F. Special Uses/Special Projects
		(Gasoline Station, Cell Sites, Slaughterhouse, Treatment Plant, etc.)
		1. Below ₱2 million – ₱5,000.00
		2. Over ₱2 million – 5000+1/10 of 1% of cost in excess of ₱2 million
		G. Alteration/ Expansion (affected areas/cost only) – same as original application
5. Pay to the Treasurer’s Office and thereafter secure the approved Locational/Zoning Clearance	5.1 Approve and release the Locational/Zoning Clearance	None	5 minutes	Planning Officer/ Zoning Administrator/ Engr. Ricardo M. Renegado, Jr.
	TOTAL	Fees subject to type of structure	4 hours and 30 minutes

Processing of Zoning Certificate for Lot Title Application

Zoning certification is one of the supporting documents to applicants applying for lot title at the DENR to ensure that the lot applied will not be utilized for future public use by the government.
Office/Division:	Municipal Planning & Development Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Applicants for Locational/Zoning Clearance
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Latest Tax Declaration		Municipal Assessor’s Office
2. Latest Tax Receipts		Municipal Treasurer’s Office
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Request for Zoning Certificate	1.1 Demand for the required supporting documents	None	3 minutes	MPDO Staff
2. Request for Order of Payment	2.1 Issue Order of Payment	Certification Fee – ₱75 per document	5 minutes	Planning Officer/ Zoning Administrator/ Engr. Ricardo M. Renegado, Jr.
3. Pay to the Treasurer’s Office and thereafter secure the approved Zoning Certificate	3.1 Approve and release the Zoning Certificate	None	5 minutes	Planning Officer/ Zoning Administrator/ Engr. Ricardo M. Renegado, Jr.
	TOTAL	₱ 75.00	13 minutes

MUNICIPAL PLANNING AND DEVELOPMENT OFFICE

Aid to Individual in Crisis Situation (AICS)

Provision of Medical, Burial, Transportation, Shelter and Hospitalization Assistance to all fortunate and disadvantage sector of the community in crisis situation.

Office/Division:

Municipal Social Welfare & Development Office

Classification:

Simple

Type of Transaction:

G2C – Government to Citizen

Who may avail:

Individuals in Crisis Situation

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Intake Sheet

MSWD Office

2. Medical Abstract / Certificate

Hospital where the client admitted

3. Death Certificate

Local Civil Registrar

4. Doctor’s Prescription

Government / Private Doctor

5. Hospital Bill

Hospital where the client admitted

6. Certificate of Indigency issued by the Barangay

Barangay Hall

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Express need for assistance

1.1 Verify if request is valid

None

30 minutes

MSWD Staff

1.2 If request is valid, advise client to submit necessary documents

None

10 minutes

MSWD Staff

2. Submits required documents

2.1 Validates documents as to completeness

None

10 minutes

SWA/ SWO III/ MSWDO

2.2 Prepares case findings, Obligation Request, OAR

None

45 minutes

SWA/ SWO III/ MSWDO

2.3 Certificate of Eligibility and Voucher for financial assistance

2.4 Submission of vouchers and other supporting documents to concerned offices for processing and issuance of check

None

1 day

MSWDO Clerk, MBO, MA, Municipal Mayor, Municipal Treasurer

3. Receives the check

3.1 Release of financial assistance

None

3 minutes

MTO

TOTAL

None

1 day, 1 hour & 38 minutes

Issuance of Certificate of Indigency

Issuance of Certificate of Indigency to all less fortunate and disadvantage sector of the community.
Office/Division:	Municipal Social Welfare & Development Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Individuals who needs Certificate of Indigency
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Intake Sheet		MSWD Office
2. Certificate of Indigency issued by the Barangay		Barangay Hall
3. Certificate of No Landholding		Municipal Assessor’s Office
4. Certificate of No Business		Municipal Treasurer’s Office
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to clerk and verbalize request	1.1 Verify if request is valid	None	30 minutes	MSWD Staff
					1.2 If request is valid, advise client to submit relevant documents such as:	None	10 minutes	MSWD Staff/ SWA/ SWO III
									Certificate of Indigency from Barangay	None
	Certificate of No Landholding	75.00
	Certificate of No Business	75.00
	2. Submits required documents	2.1 Reviews documents as to completeness	None	10 minutes	SWA/ SWO III/ MSWDO
						2.2 Prepares final assessment and recommendation			None	30 minutes	MSWDO
		2.3 Issue Certificate of Indigency	75.00	5 minutes	MSWDO
		3. Receives Certificate of Indigency	3.1 Release Certificate of Indigency	None	3 minutes	MSWDO
	TOTAL						225.00	1 hour & 28 minutes

Referral to PCSO and Other Institutions

Individual in crisis situation who needs referral letter to avail social services from PCSO and other institutions.
Office/Division:	Municipal Social Welfare & Development Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Indigent individuals who needs assistance that can’t be served under the MSWDO resources
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Intake Sheet		MSWD Office
2. Certificate of Indigency		Barangay Hall
3. Medical Certificate/ Abstract		Hospital
4. Hospital Bill		Hospital
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to clerk and verbalize request	1.1 Verify if request is valid	None	5 minutes	MSWD Staff
					1.2 If request is valid, conducts interview and counselling	None	1 hour	SWA/ MSWDO

	2. Proceed to Barangay Captain or PNP Station for conferencing with aggrieved party	2.1 Attend the conference	None	1 hour			SWA/ MSWDO, Police Officer, Barangay Captain
	3. Participates in the formulation of Intervention or Diversion Program	3.1 Facilitates in the formulation if Intervention and Diversion Program	None	1 hour	SWA/ MSWDO, Police Officer, Barangay Captain
4. Signs the Intervention, Diversion Program	4.1 Translate to the CICL the contents of the Intervention/ Diversion Program in the vernacular	None	20 minutes	MSWDO Staff, Parents or Guardian, Brgy. Captain
5. Comply roles and responsibilities as indicated in the program	5.1 Monitors the implementation of the Intervention and Diversion Program and provides support services	None	1 to 2 months (as planned)	SWA/ MSWDO, Brgy. Captain
						TOTAL	None	3 hours and 25 minutes/ 1 to 2 months (as planned)

Assessment of Minors Applying for Travel Clearance

Provide Assessment and recommendation to minors intending to travel abroad.
Office/Division:	Municipal Social Welfare & Development Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Minors intending to travel abroad
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Intake Sheet		MSWD Office
2. Application Form		MSWD Office
3. PSA Birth Certificate		PSA
4. Notarized Affidavit of Consent/ Support		Lawyer
5. Colored Pictures Passport Size		Client
6. Marriage Contract		PSA/ LCR
7. Certificate of No Marriage (For Illegitimate)		PSA
8. Passport of Traveling Companion		Client
9. Assessment Report		MSWD Office
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to clerk and verbalize request	1.1 Verify if request is valid	None	10 minutes	MSWDO Clerk
	1.2 If request is valid, advise client to fill out application form and submit relevant documents	None	10 minutes	MSWDO
			10 minutes	MSWDO
			1.3 Conducts home visit/ collateral information	None	3 hours	MSWDO
2. Submits required documents	2.1 Reviews documents as to completeness	None	10 minutes	MSWDO
2. Submits required documents	2.2 Prepares final assessment and recommendation	None	1 hour	MSWDO
3. Proceed to DSWD Regional Office, Tacloban City for issuance of Travel Clearance	3.1 Compile all documents to be handcarried by client to DSWD Regional Office, Tacloban City	300.00 (DSWD)	1 day	MSWDO, Parents/ Guardian
	TOTAL	300.00	1 day, 4 hours and 30 minutes

Assistance to Children In Conflict with the Law (CICL)

Provide assistance to abandoned children, physically abused, sexually abused, emotional abused and to other children in conflict with the law.
Office/Division:	Municipal Social Welfare & Development Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Abused children/ Children In Conflict with the Law
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Barangay or Police Report		Barangay or PNP
2. Referral		Client
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to clerk and verbalize request	1.1 Verify if request is valid	None	5 minutes	MSWDO/ SWA
	1.2 Intake interview, verification of reports submitted	None	1 hour	MSWDO/ SWA
	1.3 Home visitation	None	1 day	MSWDO/ SWA
	1.4 Preparation of the assessment and treatment plan through social case study report	None	2 hours	MSWDO/ SWA
2. Access to different interventions/ services	2.1 Implementation and monitoring of the treatment plan	None	6 months to 1 year	MSWDO/ SWA
	2.1 Implementation and monitoring of the treatment plan	None	6 months to 1 year	MSWDO/ SWA	2.2 Evaluation for termination of the case	None	1 day	MSWDO/ SWA
	2.3 Preparation of Terminal Report	None	1 hour	MSWDO/ SWA
		TOTAL	None	6 months to 1 year

Assistance to Women and Children

Providing assistance to women and children who are victims of violence.
Office/Division:	Municipal Social Welfare & Development Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Victims of violence to women and children
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Intake Sheet		MSWD Office
2. Medico Legal		RHU
3. BPO Form		Barangay
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to clerk and verbalize request	1.1 Verify if request is valid	None	5 minutes	MSWD Clerk
1. Proceed to clerk and verbalize request	1.1 If request is valid, conducts interview and counselling	None	1 hour	SWA/ MSWDO
2. Proceeds to PNP for Police Blotter and Request for Medical	2.1 Accompany client to PNP Station	None	30 minutes	SWA/ MSWDO, Police Officer on duty
3. Proceed to RHU for Medical Examination	3.1 Accompany client to RHU	200.00	30 minutes	MSWDO Staff, Parents or Guardian
4. Proceed to PNP and submits Medico Legal and Affidavit taking	4.1 Attends affidavit taking and filing of complaint	None	30 minutes	SWA/ MSWDO, Police Investigator
5. Proceed to Brgy. VAWC Desk Officer for Issuance of BPO	5.1 Refer client to the Barangay for Issuance of Brgy. Protection Order	None	30 minutes	MSWDO
	TOTAL	200.00	3 hours and 5 minutes

Pre-Marriage Counseling

Provide lecture and facilitate Pre-married couples in securing Marriage License.
Office/Division:	Municipal Social Welfare & Development Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Couple who are planning to get married
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Duly filled out Application Form		MSWD Office
2. Duly filled out Knowledge Inventory on Marriage		MSWD Office
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to clerk and verbalize request	1.1 Let couple fill out the Application Form and Knowledge Inventory on Marriage	None	30 minutes	MSWD Clerk
2. Attends Pre-Marriage Counseling	2.1 Conducts Pre-Marriage Counseling	200.00	2 hours	SWA/ MSWDO
2. Attends Pre-Marriage Counseling	2.2 Issue Pre-Marriage Certificate	None	5 minutes	MSWDO
3. Receives PMC Certificate	3.1 Release PMC Certificate	None	3 minutes	Clerk
	TOTAL	200.00	2 hours and 38 minutes

Issuance of Persons with Disability Identification Card

Provision of PWD ID and booklet.
Office/Division:	Municipal Social Welfare & Development Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Persons with Disabilities
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Duly filled out application form		MSWD Office
2. Medical Certificate on nature of disability		MHO or Private Doctor
3. 2 pcs. 1 x 1 picture		Client
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to clerk and verbalize request	1.1 Verify if request is valid	None	10 minutes	MSWD Clerk
1. Proceed to clerk and verbalize request	1.2 If request is valid, advise client to fill out application form and submit relevant documents	None	30 minutes	MSWD Clerk
2. Submits required documents	2.1 Reviews documents as to completeness	None	10 minutes	MSWD Clerk/ SWA
2. Submits required documents	2.2 Prepares Persons with Disability ID for signature of Municipal Mayor	None	30 minutes	MSWD Clerk/ SWA, Municipal Mayor
3. Receives PWD ID & booklet	3.1 Release PWD ID	None	2 minutes	Clerk
	TOTAL	None	1 hour and 22 minutes

Issuance of Senior Citizen's ID and Booklet

Provision of SC ID and Booklet.
Office/Division:	Municipal Social Welfare & Development Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Persons 60 years old and above
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. 2 pcs 1×1 picture		Client
2. Identification Document (Birth Cert., Baptismal, Passport or any valid ID)		Client
3. Application Form		MSWD Office
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to clerk and verbalize request	1.1 Verify if request is valid	None	10 minutes	MSWD Clerk
1. Proceed to clerk and verbalize request	1.2 If request is valid, advise client to fill out application form and submit relevant documents	None	20 minutes	MSWD Clerk
2. Submits required documents	2.1 Reviews documents as to completeness	None	10 minutes	MSWD Clerk/ SWA
2. Submits required documents	2.2 Prepares Senior Citizens ID and Purchase Slip Booklet for signature of OSCA Chairman and Municipal Mayor	50.00 (OSCA)	30 minutes	MSWD Clerk/ SWA, OSCA Chairman, Municipal Mayor
3. Receives Senior Citizens ID and Purchase Slip Booklet	3.1 Release Senior Citizens ID and Purchase Slip Booklet	None	3 minutes	Clerk
	TOTAL	50.00	1 hour and 13 minutes

Issuance of Solo Parent ID

Provision of Solo Parent ID
Office/Division:	Municipal Social Welfare & Development Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Solo Parents
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. 2 pcs 1×1 picture		Client
2. Death Certificate		LCR
3. CENOMAR		PSA
4. Application Form		MSWD Office
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to clerk and verbalize request	1.1 Verify if request is valid	None	10 minutes	MSWD Clerk
1. Proceed to clerk and verbalize request	1.2 If request is valid, advise client to fill out application form and submit relevant documents	None	20 minutes	MSWD Clerk
2. Submits required documents	2.1 Reviews documents as to completeness	None	10 minutes	MSWD Clerk/ SWA
2. Submits required documents	2.2 Prepares Solo Parent ID and for signature of MSWDO and Municipal Mayor	None	30 minutes	MSWD Clerk/ SWA, Municipal Mayor
3. Receives Solo Parent ID	3.1 Release Solo Parent ID	None	3 minutes	Clerk
	TOTAL	50.00	1 hour and 13 minutes

OFFICE OF THE MUNICIPAL AGRICULTURE

Issuance of Seed Subsidy from LGU/DA-RFU V11 (Rice/Corn/HVC)

The Municipal Agriculture Office submits to DA-RFU VIII lists of farmers for seed allocation. The AT assigned in the barangay will inform farmers once seeds are available and set schedule for release.
Office/Division:	Municipal Agriculture Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Farmers
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Farmer must be officially enrolled with RSBSA		Municipal Agriculture Office
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Inquire about the availability of seeds	1.1 Verify the name of farmer in the official masterlist	None	5 minutes	AT Livestock
2. Submit for interview	2.1 Interview the farmer/ client	None	10 minutes	AT Livestock
3. Sign documents for the release of seeds	3.1 AT will process the release of seeds	None	5 minutes	AT Livestock
3. Sign documents for the release of seeds	3.2 Releasing of seeds	None	10 minutes	AT Livestock
	TOTAL	None	30 minutes

Diagnosis and Treatment for Livestock and Poultry

The Municipal Agriculture Office provides veterinary services to ensure and promote animal health. The services include diagnosis and treatment of prevailing diseases, vitamin administration, iron injection, deworming and castration.
Office/Division:	Municipal Agriculture Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Livestock Raisers
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
None

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Refer to Municipal Agriculture Office	1.1 Interview Clients	None	10 minutes	AT – Livestock
2. Purchase the prescribed veterinary drugs	2.1 Recommend veterinary drugs to be purchased if not available in the office	None	10 minutes	AT – Livestock
3. Set schedule for visitation with the AT- Livestock	3.1 Request the Agricultural Technologist to treat the animal	None	10 minutes	AT – Livestock
4. Assist the AT in the administration of treatment	4.1 Schedule visitation	None	1 day	AT – Livestock
	TOTAL	None	1 day and 30 minutes

Application for Crop (Rice/Corn/HVC) Livestock and Fisheries Insurance

The Municipal Agriculture Office in coordination with PCIC ensures the crops and livestock of the farmers to provide insurance protection against losses arising from natural calamities, diseases and pest infection.
Office/Division:	Municipal Agriculture Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Farmers/Livestock Raisers/Fisherfolks
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Farmer must be officially enrolled RSBSA		Municipal Agriculture Office
2. Photocopy of a valid ID		Client
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Fill up application form	1.1 Interview Clients	None	10 minutes	AT – Crops
2. Submit for review	2.1 Review information and attachments, prepare transmittal for submission to PCIC	None	10 minutes	AT – Crops
	TOTAL	None	20 minutes

Application for Notice of Loss

The Municipal Agriculture Office informs the farmers to immediately file a notice of loss able with at least pictures of the damaged crop or dead animals within a specified period of time.
Office/Division:	Municipal Agriculture Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Farmers/Livestock Raisers/Fisherfolks
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Copy of Insurance Application		Municipal Agriculture Office
2. Copy or proof of loss		Client
3. Valid ID		Client
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Go to MAO inform damage or loss	1.1 Interview client, ask cause of damage/or loss	None	10 minutes	AT – Crops
2. Submit for review	2.1 Review information and attachments, prepare transmittal for submission to PCIC	None	10 minutes	AT – Crops, PCIC Staff
	TOTAL	None	20 minutes

Anti-Rabies Vaccination

The Municipal Agriculture Office provides anti-rabies vaccination to prevent or abate occurence of such disease. Clients may bring their dogs/pets directly to the office or requests services to be scheduled in their homes.
Office/Division:	Municipal Agriculture Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Pet Owners
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
None
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
WALK-IN VACCINATION
1. Inquire for availability of rabbies vaccines	1.1 Interview clients and record details	None	10 minutes	AT – Livestock
2. Bring dogs to the office or schedule home visit with the AT	2.1 Inject rabies vaccine or set schedule for home visit to vaccinate dogs	None	10 minutes	AT – Livestock
3. Assist AT in dog vaccination	3.1 Actual home visit and conduct dog vaccination	None	1 day	AT – Livestock
MASS VACCINATION
1. Coordinate with barangay workers and request for mass vaccination	1.1 Discuss details and set schedule and venue of vaccination	None	15 minutes	AT – Livestock
	TOTAL	None	Walk-in – 1 day & 20 minutes
	TOTAL	None	Mass – 1 day & 15 minutes

Issuance of Permit to Transport/ Certification

Livestock shipping permits, along with Health Certificates are required from shippers before transport. Cattle, carabao, swine and other livestock can be transported outside the municipality. Health certificates are issues to certify that the animals to be transported live do not have any communicable disease. These are also required for pets (dogs and cats) before they can be shipped to other areas.
Office/Division:	Municipal Agriculture Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All Clients/ Livestock Traders
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Vaccination Record for dogs		Owner
2. License as shipper		DA RFU VIII
3. Certificate of Ownership/ Transfer for Cattle and Carabao		Barangay Chairman
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
PERMIT TO TRANSPORT FOR DOGS
1. Present dog health card	1.1 Interview clients	None	10 minutes	MAO Staff
2. Present Official Receipt	2.1 Issue Payment Order	50.00/head	10 minutes	MTO Staff
3. Wait for release of permit	3.1 Release transport permit	None	5 minutes	MAO Staff
PERMIT TO TRANSPORT FOR PLANTS/LIVESTOCK
1. Ask the MAO Staff	1.1 Interview clients	None	10 minutes	MAO Staff
2. Present License as shipper	2.1 Validate illigibility of buyers	None	5 minutes	MAO Staff
3. Bring the animals to the loading area and assist AT in the inspection	3.1 Request the owner to bring the animals to the loading area to be inspected as to correct number and health conditions	None	20 minutes	MAO Staff, shipper
4. Pay Transport Fee	4.1 Issue Payment Order	50.00/head	10 minutes	MTO Staff
5. Claim Permit to Transport	5.1 Issue and release permit to transport	None	5 minutes	MAO Staff
	TOTAL	50.00/head	25 minutes – Transport for Dogs
	TOTAL	50.00/head	50 minutes – Transport for Plants/Livestock

Pest and Disease Problem Diagnosis in the Field

Technical assistance on pest and disease problems is provided to farmers to help increase productivity of the farm.
Office/Division:	Municipal Agriculture Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Farmers
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
None
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Report to Municipal Agriculture Office	1.1 Interview the clients	None	10 minutes	AT – Crops
2. Agree the time of visit with AT	2.1 Schedule farm visitation	None	10 minutes	AT – Crops
3. Assist the AT in assessment of farm actions/ measures	3.1 Evaluate client’s needs and provide appropriate technical assistance	None	1 day	AT – Crops
4. Implement AT’s advise	4.1 Recommend precautions and measures	None	1 day	AT – Crops
	TOTAL	None	2 days and 20 minutes

Vegetable Seeds/ Seedlings Distribution

As part of the LGU Food Security Program, the Municipal Agriculture Office provides seeds for farmers/schools who wants to engage in backyard gardening.
Office/Division:	Municipal Agriculture Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Farmers/ Women/ Youth
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
None
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Inquire about the availability of seeds/ seedlings	1.1 Interview the clients	None	10 minutes	MAO Staff
2. Take note of the advise	2.1 Brief/ orient planting	None	10 minutes	MAO Staff
3. Sign log book and fill up CSF for the release of seeds	3.1 Records and release seeds	None	5 minutes	MAO Staff
	TOTAL	None	25 minutes

Farmers, Fisherfolks and Fishing Boat Registration

The Department of Agriculture is on its way towards digital transformation. Farmers and Fisherfolks are enrolled in the RSBSA. This automated system will improve farm productivity and cut waste using analytics to facilitate data-driven farming/fishing practices for small farmers and fisherfolks.
Office/Division:	Municipal Agriculture Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Farmers/ Fisherfolks
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. ID Picture		Client
2. Valid ID		Client
3. Proof of Ownership/ Tenancy		Client
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
REGISTRATION OF FARMERS/ FISHERFOLKS
1. Report to MAO and signify intention	1.1 Interview clients	None	10 minutes	MAO Staff
2. Fill up forms and provide necessary informations	2.1 Validate/ verify entry in the registration form	None	10 minutes	MAO Staff
3. Claim RSBSA Registry Number	3.1 Encode in the registry system	None	10 minutes	MAO Staff
	3.2 Record and release RSBSA No.	None	10 minutes	MAO Staff
REGISTRATION OF FARMERS/ FISHERFOLKS
1. Ask MAO staff and signify intention	1.1 Interview clients	None
2. Provide pertinent data	2.1 Compute gross tonnage and fees and provide order of payment	Registration Fee	10 minutes	MAO Staff
3. Pay the computed amount	3.1 Issues Official Receipt	Registration Fee	10 minutes	MTO Staff
4. Wait for the release of Registration Certificate	4.1 Prepare and affix signatures of authorized signatories	None	10 minutes	MAO Staff
5. Claim Registration Certificate	5.1 Records and release Registration Certificate	None	5 minutes	MAO Staff
	TOTAL	Registration Fee	30 minutes – Farmers
	TOTAL	Registration Fee	35 minutes – Fishing Vessel

Conduct of Trainings/Seminars

The Municipal Agriculture Office conducts trainings to target clients based on the needs and requests. This is conducted to strengthen the competitiveness of the farmer/women/fisherfolk’s group.
Office/Division:	Municipal Agriculture Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Farmers/ Fisherfolks
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
None
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Request Training	1.1 Set in FA’s meeting and set schedule and venue for training	None	10 minutes	MAO Staff
2. Encourage all members to attend training	2.1 Prepare and submit project proposal	None	30 minutes	MAO Staff
3. Attend training and sign attendance sheet	3.1 Conduct training	None	1 day	MAO Staff
	3.2 Give Certificate of Participation	None	30 minutes	MAO Staff
4. Apply acquired knowledge from the training	4.1 Monitor and evaluate	None	1 day	AT assigned in the barangay
	4.2 Implementation of knowledge learned	None	1 day	AT assigned in the barangay
	TOTAL	None	3 days, 1 hour, and 10 minutes

Animal Redispersal Program

The continuing Animal Dispersal aims to eradicate extreme poverty by providing income-generating opportunities to disadvantaged families.
Office/Division:	Municipal Agriculture Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Livestock Raisers
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Residence Certificate No.		MTO
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Report of ready-to re-disperse animal	1.1 Interview benefiary	None	10 minutes	MAO Staff
2. Report to MAO and signify interest of the program	2.1 Identify next beneficiary and explain nature of contract	None	30 minutes	MAO Staff
3. Submit Res. Cert. No.	3.1 Ask Res. Cert. # of new recipient	None	10 minutes	MAO Staff
4. Wait for the Contract and Certificate of Ownership	4.1 Prepare contract and Certificate of Payment/Ownership	None	10 minutes	MAO Staff
5. Receive the animal	5.1 Schedule redispersal	None	1 day	MAO Staff
6. Receive the Contract (new beneficiary and Certificate of Ownership) old beneficiary	6.1 Award Certificate of Ownership , Contract of Agreement to old and new beneficiary respectively	None	30 minutes	MAO Staff
	TOTAL	None	1 day, 1 hour, and 30 minutes

Fish Sanctuary Rehabilitation Program

As part of the LGU’s strategy to achieve food security, conservation and protection of fishery must be secured. Fisherfolks association are encouraged to maintain and rehabilitate fish sanctuaries to give many species the chance to freely reproduce thus more fish to catch for marginal fisherfolks.
Office/Division:	Municipal Agriculture Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Fisherfolk Association
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
None
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Inquire the MAO availability of materials for sanctuary	1.1 Interview FA’s officers re: sanctuary condition.	None	10 minutes	MAO Staff
2. Encourage members attendance during the visit	2.1 Schedule visit/ assessment of FA’s sanctuary	None	10 minutes	MAO Staff
3. Provide a list of the needed materials	3.1 Identify needs and prepare purchse orders for materials	None	10 minutes	MAO Staff, FA members
4. Wait for the availability of the requested materials	4.1 Canvass and purchase needed materials	None	1 day	Procurement
5. Inform members and prepare vehicle for transport of materials	5.1 Schedule release and prepare	None	1 day	MAO Staff
	5.2 Issue Slips for beneficiaries to sign	None	10 minutes	MAO Staff
6. Receive materials	6.1 Record and release materials	None	30 minutes	MAO Staff
	TOTAL	None	2 days, 1 hour & 10 minutes

Fishing Gear Distribution From LGU/BFAR

The Municipal Agriculture Office provides fishing gears to those marginal fishermen who are registered either in the RSBSA and Fish-R. They are also encourage to register their fishing boat in the office to be used as basis for planniing and budgeting in the Fishery Sector Programs.
Office/Division:	Municipal Agriculture Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Fisherfolks
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Must be an owner of a registered fishing boat for LGU source		MAO
2. Must be registered with FishR for BFAR source		MAO
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Inquire the availability of fishing gear	1.1 Interview clients	None	10 minutes	MAO Staff
1. Inquire the availability of fishing gear	1.2 Check names with the masterlist	None	5 minutes	MAO Staff
2. Sign documents for the release of fishing gear	2.1 Prepare documents for signature before release	None	5 minutes	MAO Staff
3. Received fishing gear	3.1 Release fishing gear	None	5 minutes	MAO Staff
	TOTAL	None	25 minutes

MUNICIPAL DISASTER RISK REDUCTION AND MANAGEMENT OFFICE

Emergency Response Operation

Pursuant to Republic Act 10121
Office/Division:	Municipal Disaster Risk Reduction and Management Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All citizens that in need of help or in emergency situation
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
None
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Report to MDRRM any untoward incident and all the details below through any means of communications in the locality	1.1 Taking down notes of the important details of the said report; report to the personnel on duty	None	1 minute	MDRRMO, Staff on duty
	1.2 Prepositioning of materials, supplies, equipment and other supplies needed for the response	None	2 minutes	Responder on duty
What: When: Where:	1.3 Proceed to the area of concern. Attend to the reported untoward incident/ emergency situation	None	ASAP	Responder on duty
	1.4 Application of needed services and first aid treatment depending on the severity of the cases. If possible, endorse to agency concern for transfer to the nearest health facilities	None	ASAP	First Aider
	1.5 Documentation	None	2 minutes	Responder on duty
	1.6 Endorsement to the attending health staff the nature and extent of injuries from the accident	None	ASAP	First Aider
	TOTAL	None	5 minutes/
	TOTAL	None	ASAP

Capacity Development

Pursuant to Republic Act 10121
Office/Division:	Municipal Disaster Risk Reduction and Management Office
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	BDRRMC, SDRRM, and other Barangay Organizations
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
None
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit request letter for the required training, seminars or drills	1.1 Receive request letter for the required training, seminars, or drills	None	1 minute	MDRRMO, MDRRM Staff
	1.2 Study the request for the required training, seminar or drills	None	2 minutes	MDRRMO, MDRRM Staff
	Date: Time: Venue:
	1.3 Coordinate with other partner agencies for the resource speakers or trainers	None	30 minutes	MDRRMO, MDRRM Staff
	1.4 Coordinate with requesting party for the confirmation/finalization of the training or seminar	None	15 minutes	MDRRMO, MDRRM Staff
2. Follow up the said training	2.1 Inform the requesting party the agreed training	None	2 minutes	MDRRMO, MDRRM Staff
	2.2 Prepare project proposal/ design of the said training or seminar for the needed supplies, meals, and etc.	None	3 hours	MDRRMO
	2.3 Prepare the needed materials and all the details for the training proper	None	ASAP	MDRRMO, MDRRM Staff
	TOTAL	None	3 hours and 50 minutes / ASAP

PUBLIC EMPLOYMENT SERVICE OFFICE

Skills Registration Program

This process is pursuant to Republic Act 8759
Office/Division:	Public Employment Service Office (PESO)
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Job Applicants
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Registration Form		PESO Office
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Fill out registration form	1.1 Provide the registration form to client	None	1 minute	PESO, PESO Staff
1. Fill out registration form	1.2 Pre-orient the client for the purpose of the form being filled out	None	3 minutes	PESO, PESO Staff
2. Submits registration form for client assessment	2.1 Encodes the applicant data using SRS Portal	None	5 minutes	PESO, PESO Staff
	2.2 Submits online registration and the data is captured in the SRS database and becomes part of the National Skills Registry	None	ASAP	PESO, PESO Staff
	TOTAL	None	9 minutes/ ASAP

Special Program for Employment of Students

This process is pursuant to Republic Act 8759
Office/Division:	Public Employment Service Office (PESO)
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Students and Out of School Youth (OSYs) Age 15-30 years old
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Application Form		PESO Office
2. Birth or Baptismal Certificate		Client/ Applicant
3. School Certification indicating his/her last enrollment and passing general weighted average, or copy of his/her class cards for college students or form 137 or 138		School Registrar
4. Parent’s Income Tax Return		BIR
5. Brgy. Certification of Indigency		Punong Barangay
5. 2X2 ID picture		Applicant
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Fill out application form	1.1 Provide the application form to qualified applicants	None	1 minute	PESO, PESO Staff
1. Fill out application form	1.2 Conduct pre-orientation to the applicants about the program, its purpose and the supporting documents required to avail the program	None	5 minutes	PESO, PESO Staff
2. Submit the required documents	2.1 Strictly no application with incomplete documents shall be processed by the PESO. PESO, however, may advise the applicant to complete the necessary requirements/ documents and reapply	None	5 minutes	PESO, PESO Staff
	2.2 PESO will conduct test and screening process for matching and referral	None	15 minutes	PESO
	2.3 Provide and submit the list of successful applicants to the employer to facilitate their hiring and placement	None	10 minutes	PESO
3. Attend orientation prior to employment and take the Basic Life Skills Survey before and after the employment	3.1 Conduct orientation to successful applicants, their rights, duties and responsibilities under the program, including the Basic Life Skills Pre and Post Employment Survey prior to and after their employment or work assignment	None	40 minutes	PESO
	TOTAL	None	1 hour and 16 minutes

Tulong Pangkabuhayan sa Ating Displaced/Disadvantaged Workers

This process is pursuant to Republic Act 8759
Office/Division:	Public Employment Service Office (PESO)
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Disadvantaged and Displaced Workers
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Application Form		PESO Office
2. Valid Identification Card (ID) or		Client/ Applicant
3. Cedula		Barangay Treasurer or MTO
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Fill out application form	1.1 Provide the application form	None	1 minute	PESO, PESO Staff
	2.1 Conduct pre-orientation to the applicants about the program, its purpose and the supporting documents required to avail the program	None	5 minutes	PESO, PESO Staff
2. Submit the required documents	2.1 Strictly no application with incomplete documents shall be processed by the PESO. PESO, however, may advise the applicant to complete the necessary requirements/ documents and reapply	None	5 minutes	PESO, PESO Staff
	2.2 PESO will conduct test and screening process for matching and referral	None	15 minutes	PESO
	2.2 Provide and submit the list of successful applicants to the employer to facilitate their hiring and placement	None	10 minutes	PESO
3. Attend orientation prior to employment and take the Basic Life Skills Survey before and after the employment	3.1 Conduct orientation to successful applicants, their rights, duties and responsibilities under the program, including the Basic Life Skills Pre and Post Employment Survey prior to and after their employment or work assignment	None	40 minutes	PESO
	TOTAL	None	1 hour and 16 minutes

Department of Labor (DOLE) Integrated Livelihood Program

This process is pursuant to Republic Act 8759
Office/Division:	Public Employment Service Office (PESO)
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Low Income Family
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Application Form		PESO Office
2. Valid Identification Card (ID) or		Client/ Applicant
3. Cedula		Barangay Treasurer or MTO
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Fill out application form	1.1 Provide the application form	None	1 minute	PESO, PESO Staff
1. Fill out application form	1.2 Conduct pre-orientation to the applicants about the program, its purpose and the supporting documents required to avail the program	None	5 minutes	PESO, PESO Staff
2. Submit the required documents	2.1 Strictly no application with incomplete documents shall be processed by the PESO. PESO, however, may advise the applicant to complete the necessary requirements/ documents and reapply	None	5 minutes	PESO, PESO Staff
	2.2 PESO will conduct screening process for matching and referral	None	15 minutes	PESO
	2.3 Provide and submit the list of successful applicants to the employer to facilitate their availment of the program	None	10 minutes	PESO
3. Attend orientation about the Livelihood Program	3.1 Conduct orientation to successful applicants, their rights, duties and responsibilities under the program	None	40 minutes	PESO
	TOTAL	None	1 hour and 16 minutes

PUBLIC EMPLOYMENT SERVICE OFFICE

Applying for a Job at the Municipal Government

Applications for the work at the municipal government is open to anyone provided that they meet the qualification required for the job opening.
Office/Division:	Office of the Municipal Mayor/ HRMO
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	All individuals and Government Personnel
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Application Letter		Applicant
2. CSC Form 212 Revised 2017 or Personal Data Sheet (PDS)		Applicant
3. Performance Rating in the last rating period, if applicable		Applicant
4. Certified Authenticated copies of Civil Service Eligibility/ License ID/Board Exam Rating issued by the Professional Regulation Commission (PRC)		Applicant
5. Photocopy of Transcript of Records		Applicant
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to the Municipal Hall and check the Bulletin Board for notice of job vacancies or inquire at the Human Resource Management Office (HRMO) or search the CSC Job Portal (CSC Bulletin of Vacant Postion) website: cscro8.weebly.com	1.1 Answer queries on job vacancies	None	5 minutes	HRMO/HRMO Staff
2. Submit application letter specifying the position applied for together with requirements; Wait for the notice/advise from the HRMO	2.1 Receives application letter and other requirements submitted by the applicant to wait for further notice	None	5 minutes	HRMO/HRMO Staff
3. Proceed to a preliminary interview for the evaluation of your qualification	3.1 Conduct preliminary interview and evaluate applicant’s qualifications. If qualified, advise applicant for the schedule of interview and assessment to be conducted by the HRMPSB	None	1 hour	HRMO
4. Proceed to the HRMO for the interview and assessment to be conducted by the Personnel Selection Board (PSB/HRMPSB)	4.1 Conduct interview and assessment	None	20 minutes	PSB/HRMPSB
5. If you passed, received a letter informing you to submit the complete requirements for the appointment	5.1 Secure requirements and informs the applicant of the official date of hiring and instruct the client how to fill out forms	None	1 hour	HRMO
6. Submit the required documents to HRMO	6.1 Prepare Appointment papers for LCE Approval and submit the signed documents to CSC Maasin Field Office for Verification and/or Approval/Disapproval of documents	None	1 week	HRMO and Municipal Mayor
7. Receives the Approved/Disapproved Appointment	7.1 Release approved/disapproved appointment	None	20 minutes	HRMO
	TOTAL	None	1 week, 2 hours and 50 minutes

Office of the Municipal Mayor

OFFICE OF THE MUNICIPAL VICE-MAYOR/ SANGGUNIANG BAYAN/ SECRETARY TO THE SANGGUNIAN

OFFICE OF THE MUNICIPAL TREASURER

OFFICE OF THE MUNICIPAL CIVIL REGISTRAR

RURAL HEALTH UNIT & WOMEN'S HEALTH CENTER

OFFICE OF THE MUNICIPAL ASSESSOR

OFFICE OF THE MUNICIPAL ENGINEER

MUNICIPAL PLANNING AND DEVELOPMENT OFFICE

MUNICIPAL PLANNING AND DEVELOPMENT OFFICE

OFFICE OF THE MUNICIPAL AGRICULTURE

MUNICIPAL DISASTER RISK REDUCTION AND MANAGEMENT OFFICE

PUBLIC EMPLOYMENT SERVICE OFFICE

PUBLIC EMPLOYMENT SERVICE OFFICE

LGU EMERGENCY HOTLINES

Social Networks

Links List

Transparency seal

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